ZAPPOS.COM Consumer Complaints All Reviews


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  • Not as great as they used to be

    I have been a loyal Zappos customer for quite a few years now, and until recently have been thrilled with their service. However, since they were sold to Amazon, their customer service has been not up to par. Previously I would receive next day delivery routinely, and was designated a "VIP" customer due to my volume of purchases guaranteeing next day service. Have recently had items take 3-5 days to arrive. Also have had items arrive worn and scuffed - obviously used. In addition, have recently been notified that their site was not secure and that my personal credit card... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    stringtheory's Picture   stringtheory    0 Comments   Comments
  • customer service Slow response from customer service

    I have purchased several pair of shoes over the past year from Zappos and their service has been very good. However, about 4 months ago, I returned a pair of shoes and received a "store credit." So far, so good. Today I wanted to use that store credit to buy another pair of shoes. However, there is no clear way on their website in which to apply your existing credit. I can see the credit when I look at my profile, but when you go to check out, there is no option for "use existing store credit." I had to do a bit of searching but was able to find a way to contact... More...
    (Shopping, Chain Stores)
    MamaJane's Picture   MamaJane    5 Comments   Comments


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